What to Expect and Policies

Doctors Visits

The sign outside of Michigan Road Animal HospitalThe doctors at Michigan Road Animal Hospital @ Crooked Creek see patients preferably by appointment. As we have 3 full time veterinarians, evening, and Saturday hours we hope that we have appointment times that will meet your needs. We try very hard to be as accommodating as possible to your schedule. If you have a Doctor preference for your pet please just let us know.

Although we make every effort to be on time, emergencies can and do occur. We try to be as up front as possible as to how long we expect you to wait, if there is a wait at all. We do see patients on a walk-in basis, especially if your pet is ill. Please call us if you can so we can get our team ready, especially if you think your pet is experiencing an emergency.

When you arrive for your pet’s appointment, please keep your dog on a leash and your cat in a carrier while in either of the waiting areas (Kitty Korner or in the Doggie Waiting Area). Flexi leashes should be “locked” into the short position. Your pet may be outgoing and friendly, but some of our patients are afraid of other animals. Also, when a pet is sick or scared, she may not want to be friendly with other pets.

Appointment Policy

What doesn't require an appointment?

If your pet is already an existing patient with current vaccinations then nail trims, suture removals, microchipping, anal gland expressions, kennel cough vaccinations, heartworm tests and pottypatch trims do not require an appointment. If your pet is not yet a patient, please give us a call for more details on how to become one!

What time should I arrive for my appointment?

If you are new to our practice, please arrive about 10-15 minutes prior to your appointment. We want to make sure we have all the necessary paperwork completed and get you in on time to see your doctor. Please bring your pet’s previous medical history if there are any. We would be glad to phone your previous vet if you would like and have your pet’s history faxed. Please

If your pet is a current patient at Michigan Road Animal Hospital @ Crooked Creek we would like for you to arrive about 5-10 minutes before your appointment. We need this time to talk to you in detail regarding your pet’s appointment, and also get your pet weighed.

What should I do if I can't make my appointment?

We never charge a fee for a missed appointment, however as a courtesy to us we do appreciate hearing from you are not be able to make your appointment or if you are running late. We would also like the opportunity to reschedule your appointment if you would like.

Admissions Policy

All cats and dogs are required to be current on vaccinations when admitted to the hospital-whether they are staying for surgery, boarding, grooming or daycare. This is for their protection as well as the other patients here.

We believe the best way to speed up the healing process is for a pet to spend time with their owner. Ask your pet’s Doctor if visitation would be advisable during your pet’s stay. In some circumstances it is not ideal for your pet to have a visitor–but in general we not only allow visitation, but encourage it for it’s therapeutic value.

Once your pet’s treatment is complete, he can be released during hospital hours and a staff member will discuss homecare with you. The nurses/technicians will need to give proper homecare instructions and review any needed medications with you.

Please feel free to phone our office anytime if you have questions about your pet’s treatment and home care.


Payment is expected in full when services are rendered. We make every effort to make sure fees are fair and reasonable, and would be glad to provide you with a printed estimate of charges before services are rendered if you wish.

For your convenience we accept Mastercard, Visa, Discover Card, personal checks with proper identification, and cash. We also accept Care Credit, a personal line of credit usable for payment of your pet’s medical bills. We do not accept third party or held checks.

A growing number of our clients have pet insurance for their pet’s medical needs. It slightly differs from our medical insurance, as payment is rendered at the time of services, and then you are paid back a certain portion by your pet’s insurance provider. If you are interested in learning more about, or applying for pet insurance, click here.


At MRAH @ Crooked Creek, we are happy to offer a variety of discounts. We offer a senior citizen discount, multi-pet discount (groups of 4 or more pets at the same time), and we also offer discounts to our local rescue groups.

Don’t hesitate to contact our office further for information regarding our financial policies.