Hospital Policies

Appointment Cancellation Policy

If you are unable to keep a scheduled appointment for your pet, we ask that you call, text, or email us as soon as possible and at least 24 hours in advance. By doing so, we will be able to see another pet who needs care. At this time, our appointments are taking longer, we often have limited team in the building, the need for care for pets is overwhelming with local ER’s not able to see patients – and we just are not able to accommodate as many patients in a day. We typically have a daily waiting list of patients waiting for an appointment to be seen.

As a result, if you will not be able to make your scheduled appointment, we request that you give us the courtesy of contacting us at LEAST 24 hours in advance.

No Show Policy

A “no show” is when someone misses their scheduled appointment without canceling it 24 hours in advance or more. No shows result in us not being able to provide care to another pet in need.

A failure to be present at the time of a scheduled appointment is recorded in our appointment schedule, as well as the pet’s record, as a “no show.” The first time there is a “no show,” we reach out by phone or text to reschedule the appointment. If there is a second “no show,” a fee of $74.00 will need to be paid in advance of scheduling another appointment. It can be used towards the third appointment – but is considered NON-REFUNDABLE if that appointment is not kept or canceled within 24 hours of the appointment time. If the next visit results in a 3rd “no show,” the prepayment of $74.00 will be kept as well as possible denial of further care.

Late Cancellations

Late cancellations (less than 24 hours prior to scheduled appointment) will be considered a “no show”.

This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us notice of cancellation, we will be able to accommodate other patients who need care with the appointment.

We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by our hospital management team on a case-by-case basis.


Payment is expected in full when services are rendered. We make every effort to make sure fees are fair and reasonable, and would be glad to provide you with a printed estimate of charges before services are rendered if you wish.

For your convenience, we accept Mastercard, Visa, Discover Card, American Express, personal checks with proper identification, and cash. We also accept Care Credit, a personal line of credit usable for payment of your pet’s medical bills. We do not accept third-party or held checks.

A growing number of our clients have pet insurance for their pet’s medical needs. It slightly differs from our medical insurance, as payment is rendered at the time of services, and then you are paid back a certain portion by your pet’s insurance provider. If you are interested in learning more about or applying for pet insurance, click here.